At Velvet Jewel, we work to process and ship your DIY Embroidery Kit orders as efficiently as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed, shipped, or delivered on weekends or public holidays.
During holidays, promotions, or periods of unusually high order volume, processing may take longer.
2. Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances outside our control.
Estimated delivery time will be provided during checkout or in your order confirmation where available.
Please note that delivery estimates are not guaranteed delivery dates.
3. Shipping Costs
Shipping charges are calculated and displayed during checkout based on the destination, order details, and available shipping method.
Any applicable shipping charges will be shown before you complete your purchase.
4. Tracking Information
When tracking is available, we may provide a tracking number after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after shipment.
5. Customs, Duties, and Taxes
For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
Customs processing may also affect delivery times.
6. Delivery Delays
Delivery may occasionally be delayed because of:
- Severe weather
- Customs inspections
- Carrier disruptions
- Public holidays
- Incorrect or incomplete shipping information
- High shipping volumes
- Events beyond our reasonable control
If your package is delayed, please check the tracking information first. You may also contact us for assistance.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
8. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at:
Please provide your order number and any relevant tracking information or photographs so that we can investigate the issue.
9. Contact Us
If you have questions about shipping or your order, please contact:
Email: support@velvetjewel.shop
Velvet Jewel